MYLUANI FAQ

1. How can I check the status of my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link that you can use to track the delivery status of your order.

2. How long does shipping take?

Shipping time depends on your location and the shipping method selected.

Germany: 7-10 days
Switzerland: 7-14 days
Austria: 7-14 days

Your order will usually be processed and the goods dispatched within the time period specified above. Earlier deliveries are certainly possible.

For information regarding delivery times for your desired country, please send an email to our support address.

3. How do I contact customer service?

Our customer service is available by email at support@myluani.com . We will respond to your inquiries within 48 hours. There is also a contact form available on our website. Simply fill in the required fields and we will contact you as soon as possible.

4. Is there a minimum order quantity for purchasing?

No, there is no minimum order for purchases in our online store. You can order as many or as few items as you need.

5. Are shipping costs free?

Yes, we offer free shipping on all orders. You do not need to pay any additional charges to ship your items.